The situation
An API team measures infrastructure health but lacks an agreed customer-service objective.
SRE Consulting
Site reliability engineering connects service behavior to business expectations. Consulting defines what should be measured, which failures matter and how reliability decisions are made.
- Define user-facing objectives
- Create a reliability backlog
- Agree operating decisions
Is this right for you?
When this is the right work.
A service has many alerts but no shared definition of acceptable behavior, or reliability work competes with feature delivery without a decision framework.
The first conversation establishes the environment, the constraint and who will accept the result. We agree a bounded starting point before expanding the engagement.
Scope
What DotConn delivers.
- 01
Define user-facing objectives
Select service indicators and objectives that reflect important customer journeys.
- 02
Create a reliability backlog
Review architecture, toil, capacity, dependencies and incident patterns against those objectives.
- 03
Agree operating decisions
Design error-budget policy, escalation and controlled resilience experiments appropriate to the system.
Deliverables
What you receive.
Acceptance criteria identify the checks, records and handover needed for the agreed scope.
- SLI/SLO definitions and measurement plan
- Prioritized reliability and toil backlog
- Error-budget, incident and review guidance
In practice
A practical example.
Our approach
We identify a meaningful journey, define its indicator and design a review process for service degradation.
The useful result
Engineering and business owners can discuss reliability using the same evidence.
Responsibility
Agree the responsibility.
DotConn
Assesses and delivers the technical work in the agreed scope, with reviewable changes and handover. Continuing operation requires a separately defined managed-service scope.
Your team
Provides authorized access, business priorities and accountable decision-makers; approves policy choices and accepts the agreed result.
Set this boundary early
Service objectives are agreed targets, not blanket guarantees. Consulting does not create continuous on-call coverage unless a managed service is separately scoped.
FAQ
Questions worth resolving.
Technical reading
How is SRE consulting different from Managed SRE?
Consulting defines and improves the reliability model. Managed SRE takes on specified ongoing reliability and incident activities under agreed service terms.
Pricing, timing and how to prepare are covered in working with DotConn.
Connected work
Services that work alongside this.
Monitoring & Observability
Observability uses signals such as metrics, logs and traces to help explain system behavior. Monitoring turns selected conditions into checks and actionable alerts.
ExploreManaged SRE
Managed SRE takes on agreed recurring reliability activities: service signals, on-call or incident processes, runbooks and reliability improvement. The operating scope must match the system and the coverage actually staffed.
ExploreDisaster Recovery Engineering
Disaster recovery prepares a workload to resume after a significant disruption. It connects business recovery objectives to architecture, data protection, operating steps and rehearsed decisions.
ExploreDevOps Consulting
DevOps consulting examines how software moves from a change request to an operated service. It identifies the technical and organizational bottlenecks worth resolving first.
Explore