Staff Augmentation · Example engagement
An embedded SRE pod for an always-on platform
Digital platform · small in-house team · growing on-call load
A lean engineering team was carrying on-call for a growing platform. Incidents interrupted roadmap work and alerting was noisy.
The challenge
Where things stood.
- Alert fatigue with no agreed service objectives.
- Incident response depended on two people.
- Reliability work always lost to feature work.
Our approach
How we would solve it.
- 01
Agree the service baseline
Define SLIs and SLOs, error budgets and what is in and out of scope.
- 02
Embed the pod
DotConn SREs join your tools, rota and rituals under an agreed responsibility model.
- 03
Reduce the noise
Rework alerts, dashboards and runbooks around the objectives that matter.
- 04
Improve from evidence
Post-incident reviews feed a reliability backlog with clear owners.
Deliverables
What the client receives.
Services involved:
- Service objectives and error budget policy
- Shared on-call rota and escalation model
- Alert and dashboard rework
- Monthly reliability report and backlog
Outcomes
What success looks like.
- On-call load shared and predictable
- Alerts tied to user impact
- Every incident leaves an improvement behind
- Roadmap time protected by error budgets
Example engagement: an illustrative scenario showing how DotConn approaches this kind of work. Client details and figures are not shown.
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